We assign a dedicated team of Aladdin experts to your organization to provide personalized support.

Our support team is available to answer your questions, address concerns, and assist with any issues related to Aladdin

We schedule regular check-in meetings with your team virtual, or onsite in region to assess your ongoing needs and progress.

These meetings help us stay aligned with your evolving requirements and ensure that you're making the most of Aladdin's capabilities.

Aladdin is a dynamic platform with regular updates and enhancements. Our team assesses your current configuration and business processes and establishes if any scheduled updates to eFront or Aladdin will impact your BAU busienss processes.

Should any issues or challenges arise while using Aladdin, our support team is available to troubleshoot and provide timely resolutions., either resolving the issue ourselves using our comprehensive knowledge base to quickly diagnose and address common problems, or liaising with BRS helpdesk on your behalf to resolve issues quickly and efficiently.

As Aladdin evolves, so do the skills required to effectively utilize it. We provide ongoing training and skill enhancement programs for your team.

Whether you have new staff or need to deepen your existing team's expertise, we offer tailored training solutions

The financial industry is subject to ever-changing regulations. Our ongoing support includes assistance with regulatory compliance, ensuring that your Aladdin setup remains in line with industry requirements and is capable of producing regulatory reporting using extracts or custom reports

Your business needs may evolve over time. Our ongoing support includes assistance with customizing and optimizing your Aladdin setup to adapt to changing circumstances.

We work with you to refine your Aladdin implementation as your organization grows and evolves.

We offer round-the-clock support for critical issues, ensuring that you have access to assistance whenever you need it, even outside regular business hours.

We provide regular performance reports and insights to help you gauge the effectiveness of your Aladdin implementation.

These reports can assist in making data-driven decisions to further optimize your investment strategies.